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Issue 26  |  October 2021

Our Vision: Your Future

Freshcare is inviting you to have a say in how we deliver your certification services, to provide the best outcomes for your business and industry.

After consultation across the industry, the Freshcare Board and CEO Jane Siebum recently launched Vision 2030, the organisation’s roadmap for delivering a sustainable future for Australian producers.

Freshcare acknowledges the importance of our growers, supply chain businesses, and wine grape industry’s role in the delivery of Australian certification, expanding access to domestic and global markets.

CEO Jane Siebum and the Freshcare executive team welcome your input to the future of our Australian-owned organisation.

In the coming months, Freshcare will be hosting a series of webinars and discussions focused on how we can better serve you and your business, through the certification process.

We will unpack the operational plan which will deliver Freshcare’s strategic roadmap and hold a live Q & A forum with you and industry.

To register please follow this link and we will provide you with the details of our first event scheduled for early December.

Click here to view the Vision 2030 Strategy and messages from Freshcare’s CEO Jane Siebum and Chairperson Belinda Hazell.

Belinda Hazell discusses Freshcare's 2030 Vision

Freshcare Website Refresh

We’re excited to announce an updated look for our website with a fresh layout and easier navigation!

We want to make our site as user-friendly as possible, so if you have any feedback or have issues with accessibility, please let us know here: Website Feedback Form

We would like to extend our thanks also to some of our certified participants, Radevski Coolstores and Harvest Moon for providing us with some of the images used on our website

Freshcare Australia Wine Industry Standard of Sustainable Practice - Winery Edition 1.1 Released

Freshcare and the Australian Wine Research Institute (AWRI) have undertaken the review and update to the standard that was initiated from existing participating wineries’ feedback; some areas identified as requiring clarification to support implementation and audit assessments, and new interest from wine businesses to participate in the program.

Wineries and Wine Businesses were informed of the update and changes directly via email earlier this month. Changes to the standard are identified in the document in italics. Updated forms and factsheets are also available from FreshcareOnline.

Audits to AWISSP-WIN1.1 will commence from 1 November 2021.

All Winery and Wine Business audits from 1 November will be undertaken to the updated standard. Businesses already certified should also update and maintain records consistent with the new requirements of AWISSP-WIN1.1.

Download: Freshcare Standard - AWISSP-WIN1.1

Audit Booking FAQs

When should you book your audit?

From next month Freshcare will be sending out targeted reminders, to help make the audit booking process easier.

We recommend you book audits three to four months before your certificate expires, or before planning to have your first audit.

As part of our Vision 2030 strategic plan, Freshcare has focused on making the certification process easier for fresh produce and viticulture growers, supply chain, wineries, and wine businesses.

An email reminder to book your audit will be sent to you, specific to your produce or business operations and certification cycle.

Keep an eye out in the coming months, so Freshcare can help you get certified and expand your access to domestic and international markets.

How to book your audit?

Contact a Certification Body to book your audit, visit:

If you have any issues with getting an audit scheduled please contact Freshcare for assistance

Free Benestar Support for Certified Members

Do you work in Fresh Produce, Viticulture, Wineries, or Supply Chain Businesses?  

Access our free Employee Assistance Program, available to Freshcare certified participants. 

The Employee Assistance Program (EAP) provided by Benestar is a confidential counseling, coaching, and wellbeing service free for all Freshcare certified businesses, their staff, and immediate family members.  The service offers help to manage work and life experiences, issues, or concerns that arise from time to time. 

Our Australian horticultural and viticulture industries have faced many challenges due to the COVID-19 pandemic.  Freshcare knows that Australian’s living and working in our rural and regional communities are our biggest asset, they have kept the country fed during these difficult times. As Australia moves into recovery, we all need to remember their incredible contribution.  

Freshcare Chairperson, Belinda Hazell has been in horticulture for over 35 years and has seen firsthand, growers and businesses go through challenging times. 

“We know pressures growers and fresh produce businesses face, even outside of a global pandemic or environmental crisis. 

“Freshcare encourages any individuals who are faced with challenging times or circumstances to use this service and get the help they need.”     

Whether you’re facing a challenging situation at work, or you would like coaching to help you enhance your overall wellbeing, the Benestar team and resources such as MyCoach and Benehub can help.  

MyCoach can assist with: 

  • Support for mental health 

  • Strategies to create better work-life balance 

  • Managing stress 

  • Guidance on parenting issues 

  • Advice on how to improve your fitness and nutrition 

  • Specialist support for people leaders 

  • Improving relationships and more… 

MyCoach support is available for individuals, people leaders and executives and can be accessed by telephone, face-to-face, online or via Live Chat through Benestar’s health and wellbeing portal BeneHub. 

Access hours of health and wellbeing blogs, podcasts, videos, meditations, self-assessments, activities and more via the BeneHub website and app. View content anytime, anywhere or speak to one of Benestar’s coaches using LiveChat or online messaging. 

To register simply follow the steps below to create your BeneHub account. 

  • Enter Company ID FCR and Token FCR01 

For more information visit

Fresh Produce Growers and Grower-Packers should now be transitioned to FSQ4.2

FSQ4.2 Transition Resources

Information to assist the transition to FSQ4.2 is available via the transition pack found here.

Additional FSQ4.2 resources including worked examples and templates for record-keeping can be downloaded from your FreshcareOnline user access.  If you have any questions regarding the transition to FSQ4.2, or require assistance accessing resources, please contact Ph: 1300 853 508 or

To purchase an FSQ4.2 Manual or Transition Pack visit the eStore

Food Safety Culture a focus during FSQ4.2 audits

Food Safety Culture has always been a foundation of the Freshcare food safety standards.  FSQ4.2 audits must assess and report on the business' food safety culture. The FSQ M1 Food Safety Culture Factsheet provides guidance for workers responsible for food safety management within the business including strategies for improving food safety culture, examples, and additional considerations for businesses to demonstrate compliance to this requirement as part of management element 1.3.

Download: FSQ M1 Factsheet - Food Safety Culture (April 2021)

Supply Chain Standard Edition 2 course training available via Freshcare eLearning

The Freshcare Supply Chain Standard - Edition 2 released in late July, is now available as an eLearning training course to support the implementation of the requirements of the new standards.

Supply Chain businesses that are new to Freshcare need to undertake this training prior to implementation and audit to the standard. The course is also valuable for existing participants looking for assistance in transitioning from Edition 1 to Edition 2.

More information and course access can be found here.


Existing participating businesses have six months to transition their existing program to the new standard, with all audits from 1 February 2022 to be undertaken to Freshcare Supply Chain Standard – Edition 2.

Become a Recognised Supplier

The Freshcare Recognised Suppliers Register is an integrated service that enables you to search for reputable suppliers and view evidence of the credentials that underpin the products and services they offer, all in a “one-stop-shop”.

Recognised Suppliers

Some of our premium listing suppliers' logos are displayed above. 
If you are interested in becoming a Freshcare Recognised Supplier complete the sign-up form here, or send a request for more information via email.

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Additional Resources and FAQ
Trainers and Training Dates
Audit Quote Request Form
Freshcare Recognised Suppliers
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