This newsletter is sent on the first and third Wednesday of each month.  If you would like to include a news item or announcement, please contact Andrew Drewnowski.

Managers, please print and place in a common area.
Post Traumatic Stress Disorder
Awareness Month

June is Post Traumatic Stress Disorder (PTSD) Awareness Month. PTSD occurs in some people after they have been through or witnessed a life threatening situation. Examples of this are active combat, sexual or physical assault, childhood physical or sexual abuse, natural disaster, or an act of terror.

Though anyone can experience the symptoms of PTSD as a result of a traumatic life event, not everyone does. There is no definitive answer to why some people develop PTSD and some do not though there is greater risk with very intense or prolonged traumatic experiences. Statistically, of those who have experienced trauma, 1 in 10 men and 2 in 10 women develop PTSD.

It is natural after a traumatic event to have nightmares, relive the event, and have feelings of sadness and fear. When someone is suffering from PTSD, these symptoms last more than a couple of months. If symptoms persist, it is important to seek treatment early.

Several effective treatments are now available. Specific types of talk therapy help clients re-experience the upsetting event in a safe setting. With this support, people with PTSD learn skills that help lessen the impact of PTSD symptoms in their daily lives.

At ServiceNet’s outpatient clinics, all clinicians have been trained to support people who have suffered traumatic events. In the case of severe or persistent symptoms, we have clinicians who are experts in Dialectical Behavior Therapy, Cognitive Behavior Therapy and other models proven to be effective in the treatment of PTSD.



 For more information on PTSD, you can visit the Department of Veterans Affairs website,

ServiceNet Image Campaign
Kaya-Child & Adolescent Services (Pathways)
Kaya Jackson-Activity Coordinator & Youth Counselor, Pathways
Shawn Robinson-Directory, Vocational Services & Prospect Meadow Farm
Troy Lorusso-HR Generalist, Human Resources
Holyoke Brick Race

This year the Enrichment Center participated in the Great Holyoke Brick Race and came in Fourth Place out of 30 cars!

Charlie Cooley and some of his friends manufactured a base using a 3D printer, and Sullivan Metals in Holyoke was nice enough to donate a perfectly cut piece of lead. After surviving 11 rounds, "The Flying Pig" was taken out by "Crash", the Home Depot bucket full of cement.

Here are some photos from the event.  It was a fun event and we hope to compete again next year!
Karen LaPlante in photo with Charlie Cooley as they assemble the brick
Hope, Remembrance and Recovery
Healing from the Opioid Crisis

This event took place on Thursday, June 15th in Northampton, coordinated by the office of David Sullivan, District Attorney and Hampshire Hope.

John F Heaps, President and CEO of Florence Bank
Joanne Marqusee, President and CEO of Cooley Dickenson Health Care
Dr. Peter Halperin, Medical Director Integrated Behavioral Health –Cooley Dickenson Health Care

Edward Schreiber, Director of Outpatient Substance Use Services at ServiceNet
Keynote Speaker:
Michael P Botticelli
Former Director of the White House Office of National Drug Control Policy under Obama Administration
Edward Schreiber spoke about the relationship between addiction, brain, and culture. He told the crowd about ServiceNet's efforts to improve treatment, prevention, and education. In this effort, ServiceNet will use the latest research on how the brain can change itself (neuroplasticity) and the stress the importance of connections with others.
Open Enrollment
REMINDER:  To all benefit eligible employees (20+ hours per week), It is our Annual Open Enrollment period for our Group Health, Dental and Flexible Spending plans.  For more information and assistance with required paperwork please log into ServiceNet’s Intranet for important forms and enrollment information.

You may access this material by going to and clicking on the Benefits tab on the left side of the page.  This information has also been mailed directly to your home address.    Please keep in mind if you want to enroll in a plan for the first time you must complete the Section 125 Form plus a Health New England Enrollment Form or a Delta Dental Enrollment Form.  If you have any questions please call or e-mail Noreen Hayes at,  413.387.1102 or Carrie Southwick at, 413.387.1104.
Legislative Lunch at Prospect Meadow Farm
Shawn Robinson (center), Director of ServiceNet's Prospect Meadow Farm and Franklin/Hampshire Vocational Services, discusses the farm's shiitake mushroom operation with several area legislators who toured the farm Friday afternoon. Afterwards, the group enjoyed quiche made with the farm's own fresh eggs and vegetables.
Transitions at ServiceNet
Here are new or recently promoted staff members from across the agency.
Sanford Boardman – Site Manager, Coolidge 
Mike Lalak – Senior Director of Operations, DBIS  
Jennifer Wood – Director of Operations, DBIS
IDEA System - Featured Idea
What was the problem?
Negative vacation/sick/personal time errors causing frustration with staff.

What's the solution?

Validation checks for any negative time.  If it sees negative time, it presents a message saying "there is a problem with your timesheet, contact IT" before the staff member even begins to fill one out.

Kudos to the Human Resources (HR) Team!
2017 Trivia Program

Congratulations to 

Emily Shuster
for winning the
$5.00 gift card!

Answer this week's question NOW!

We will be featuring a trivia question contest in every ServiceNotes issue. Every staff member who answers the question correctly will be placed in a bi-monthly drawing for a $5.00 gift card.  

The trivia question will be available for 10 days. The winner of the gift card will be announced in the next ServiceNotes issue.
At the end of the year, staff members who participated in EVERY trivia question, whether or not their answers were correct, will be placed in a drawing for a $50.00 gift card.

Happy Wednesday!
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