Here are three recurring questions. Fill in the blanks with the name of a familiar application, integration (e.g. API), technology, or similar. How long would it take your IT organization to answer them?
We need to patch ________. What is impacted? Who should I contact in advance?
We need to create a plan to upgrade ________. What is it connected to? Who should I contact to validate assumptions?
We are nearing the end of support for ________. Where is it still used? Should we retire it, pay for extended support, continue with no support, or upgrade?
What is the risk if something is overlooked? How would the business or customers be impacted?
Moreover, how long would it take to answer the same or similar questions in six months? Was the originally-collected information captured and kept current in a useable format?
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