You would not purchase something that required assembly but did not include directions.
So is your IT organization attempting to function with "Directions not included"?
Is it clear how the parts fit together? Do any blueprints (ie., documentation) exist? How will people connect the dots?
Are frequent staffing changes amplifying the problem? Where does someone begin when they assume the responsibilities of the former person?
What is this unproductive rediscovery costing your IT organization? Worse, what got missed and caused a problem?
What are the risks of continuing like this?
Is your IT organization ready for a better approach?
Simplified knowledge management for IT.
Improve productivity. Plan effectively. Manage risks before they become issues. Achieve better results.