CWDS Update
Volume 1, Issue 3
April 10, 2017
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Welcome to the Child Welfare Digital Services (CWDS) Update newsletter. CWDS is a collaboration of California state and local government agencies that supports our customers through technology to assure the safety, well-being, and permanency of children at risk of abuse, neglect, or exploitation. Follow major project milestones here. We look forward to your feedback.
In This Issue

Intake Digital Service Manager Wendy Christian on Vision for Intake

As a 20-year veteran working in the child welfare system in Sacramento County, Wendy Christian is leading the Intake Module solution to create a system that will streamline the Child Protective Services hotline and investigations processes.  The Intake Module covers the spectrum of Emergency Response – from the time a report of child abuse comes into the hotline through the work done by a CPS social worker to investigate these allegations of child abuse and neglect.
CWDS Service Manager Wendy Christian on What Case Workers Should Expect from New System
Information about people's history with Child Protective Services is critical for emergency response workers to have at their fingertips.

Reminder: Join Us on 4/11 at the Quarterly Stakeholder Forum

CWDS conducts monthly solution demonstrations of the products we are building via WebEx web conference. Once a quarter, we hold the solution demo as a part of a larger agenda at our Quarterly Stakeholder Forum, held both at our CWDS Sacramento campus as well as webcast. Both events are recorded and posted to our website for those who are unable to attend.

The Quarterly Stakeholder Forum will be held on Tuesday, April 11, from 10:00 a.m. to 3:00 p.m. PDT as follows. In-person registration has closed. Please click on the links below to access the sessions via WebEx.

10:00 - 12:00   General Session & Monthly Solution Demo: April 2017 
(event number: 663 238 763; password: QSFApril2017)

1:00 - 3:00        Breakout Sessions (concurrent):

Follow Our Progress!

Child Welfare Digital Services has launched a new blog site to help stakeholders follow along with our progress and weekly activities.  Read more.

CWDS Recruiting for CALS Product Owner

Child Welfare Digital Services is currently recruiting to fill the position of Product Owner, a key role on the Certification, Approval, and Licensing Services (CALS) team that will help manage the design and development team to create the new module to support the regulation of foster care homes in California. Read more.

Design Thinking Applied to Meetings

As CWDS User Research & Design Director, I often say “everything is experience design,” not just the digital services we are building, but also way we work together to deliver those services. Recently I shared at a recent All Staff Meeting to explain how our team has been able to leverage User Experience (UX) Design principles and techniques to improve the experience and usefulness of the organizations All-Staff Meeting. Read more.

Status Update on Intake Digital Service

CWDS executives are briefing county stakeholders on the project’s Intake Digital Service, one (out of five) service that is currently the most advanced in development.  Intake is the beginning of the process where a case worker would decide how to respond to information provided through a hotline caller, such as an allegation of child abuse.  In designing the new system, product owners and developers are working with county users to create the most effective interface to streamline workflow.   To date, project staff have conducted more than 300 interviews with county users to help iterate and refine versions.  Read more

CWDS Monthly Report

Child Welfare Digital Services produces a monthly report for the Legislature and stakeholders to follow as the project works to replace the CMS/CWS legacy system.  Read the March 2017 report here.

CWDS Is Hiring!

We are actively recruiting to fill a number of important technology-related positions at CWDS. With the support of skilled, dedicated employees and the goal to improve the lives of children at risk of abuse and neglect, CWDS employees are committed to working in an agile environment to make this happen. If you are looking for new challenges and a rewarding profession, visit the Job Opportunities page on our website and consider joining our team!
Events Calendar
4/11 - Quarterly Stakeholder Forum (at CWDS & webcast)
5/16 - Solution Demo (webcast)
6/20 - Solution Demo (webcast)

See registration details for the Quarterly Forum above. Registration is required. CWDS Communications will provide registration details for webcast events in future issues of the CWDS Update.


Monthly Reports and Quarterly Stakeholder Forum materials are available here.

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