At Carlington CHC, the health and safety of our clients, staff and community are of utmost importance.  We appreciate your patience and understanding as we make necessary changes during this pandemic. 
CHANGES TO SERVICE  Click for details.
PREVENTATIVE MEASURES - Click for details.

Health Services

Ottawa Public Health
Learn more about the Novel Coronavirus COVID-19, how to stop the spread of germs, view frequently asked questions, find additional web resources, and stay up to date on local developments. Click here to visit the Ottawa Public Health website. If you are not feeling well, you think you have symptoms or have been in close contact with someone who has it, use the self-assessment tool to help determine if you need to seek further care.

Assessment Centre at Brewer Arena
(Not the Emergency Department)

Open daily, from 9am to 8pm
151 Brewer Avenue

If you have a new or worsening cough and/or fever AND you have travelled outside of Canada in the past 14 days or were in contact with someone who has COVID-19, please go to Brewer Arena or call Telehealth at 1-866-797-0000.

COVID-19 Care Clinics
The COVID-19 Care Clinics are out-of-hospital clinics where people can be assessed by a healthcare provider and treated for respiratory illness. The Clinics are equipped to do basic diagnostic tests, such as chest X-rays and lab tests. Please note the Brewer Assessment Center is the primary location for swabbing to test for COVID-19.  Located in Ottawa West at 595 Moodie Dr. and Ottawa East at 1485 Heron Rd. Click here for more information.

For dental information or enquiries, please call the Ottawa Dental Society at 613-523-4185. The following dental clinics are offering emergency dental work in Ottawa:
Highbury Park Dental - 613-440-7040
Glen Dental - 613-830-2222
Place De Ville Dental Centre - 613-238-7000
Periodontics & Implant Dentistry - 613-234-1211
Say Cheese Dentistry - 613-738-1763
Riverband Dental - 613-731-2135

Health Coaching
Health Coaching provides you social and emotional support, as well as support to develop plans and goals to improve your health. Receive guidance to help you make the healthy changes you want to work on such as managing your health condition(s) and its complications. Click here for more information.

Laboratory Collection Centres

The latest update on lab collection centres hours and locations in your community. Patients will be asked to clean their hands, go through a triage questionnaire, asked to wear a mask and gloves if necessary. Click here to view list. For more information call 613-722-2161.

Maple Online COVID-19 Screening
Connect with an Ontario doctor for OHIP covered, online medical care and talk about possible COVID-19 infection and your next steps.  Available 8am to 8pm, seven days a week. For more information, click here. To request an online COVID-19 screening, click here.

Mental Health & Addiction

Distress Centre of Ottawa and Region
Access mental health support and resources 24 hours a day, 7 days a week. Offering support for COVID-19 concerns, suicide prevention, crisis, intervention, psychological stabilization, emotional support, information, referral and education services, without judgement, to people in need. Click here to visit website.
Distress: 613-238-3311.
Crisis: 613-722-6914.

Big White Wall
Access this free 24/7  mental health support in a safe, anonymous online community. Connect with others and share how you're feeling without feeling judged. Take assessments to help you understand more about yourself, or join guided support courses. No referral needed. Click here for more information.

Breaking Free Online (BFO)
BFO is a confidential online platform to help support wellness around substance use. Present physical distancing measures are affecting the delivery of addiction services and the ability of clients to access treatment and recovery support. BFO is offering their services to anyone with substance use who is not able to access their regular support. To access this service, use code CAPSA2020 to sign in. Click here for more information.

This free skill-building program is managed by the Canadian Mental Health Association (CMHA), designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, get access to tools that will support you. Click here to visit website.

C-PROMPT Urgent Care Clinic
The Royal Ottawa Mental Health Centre has established a temporary, urgent mental health clinic to assist residents during the COVID-19 pandemic. Providing key intervention services such as assessments, medication, psychotherapy, and system navigation to help those most at risk of worsening mental health. Click here for more information.

Carlington Harm Reduction
Carlington Crisis/Intake office will remain open for counselling, food cupboard access and to provide harm reduction supplies and information. Contact the Intake Counsellor at 613-722-4000 ext. 260.

Hope for Wellness Help Line
The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada. Experienced and culturally competent Help Line counsellors are available 24 hours a day, seven days a week. Call the toll-free Helpline at 1-855-242-3310 or chat online by clicking here.

Mindfulness Drop-In Group
Tuesdays, from 12pm to 1pm
Now online! Join the online group for teachings on wisdom & self compassion, guided sitting meditation, mindful movement, and self reflection. Click here to join the meeting.

Online Stress Management Program
As COVID-19 disrupts our daily routines and creates a new level of stress, it is important to prioritize your mental health and wellbeing. This pro-active and practical program offers tools and techniques to manage stress and bring balance to your life. Access Code: SHOPPERS. Click here for more information.
Humans of Carlington
Want to be featured in an upcoming newsletter?
Tell us your good news story!
Click here for more information.


Carlington Community Support Line
Are you feeling more isolated and disconnected than usual? Are you looking for social connection, wellness check-ins, or information on available supports and community services? Our Community Outreach Team is here for you. Call 613-913-3663. Click here to view poster.

City of Ottawa Virtual Town Hall
Thursday, April 9, at 2pm
All residents are invited to join the virtual town hall for an update on urgent community issues and answers to questions about the COVID-19 pandemic. Watch live on City of Ottawa Youtube channel, Rogers TV Cable 22 or RogersTV website. Call 613-233-1979 (passcode 6010568) during the discussion with your questions for the panel. Click here for more information.

Community Navigators
Programs and services are changing quickly during this unusual time. Get up-to-date information on programs and services in your community by calling 2-1-1, or click here for Live Chat available Monday to Friday from 7am to 9pm.

Essential Goods Delivery
While the physical distancing measures are in place to fight COVID-19, it's crucial we all minimize our trips to the store, even for the essentials. For a list of food delivery options to minimize physical contact, click here.

Human Needs Task Force
A Human Needs Task Force has been implemented as part of the City's Emergency Management Plan and emergency response to COVID-19 to ensure that we are responsive to the emerging needs of the community. Key contacts for food security, financial assistance, outreach to isolated seniors, transportation, housing and homeless needs. Click here to view poster.

Humans of Carlington
What's your good news story? We are curious to hear about what has made the situation better for you during this pandemic. Share your story with Carlington CHC and your  story may be shared in an upcoming newsletter! Click here to view poster.

Isolation Recreation
Wondering what to do today? Ottawa Public Library has a new portal designed to make the most of this time out. Featuring creative activities, wellness tips, literary and cultural gems, learning tools, and more! Explore leisure and learning content at the tip of your fingertips. Start by clicking here.

Pinecrest Queensway Employment Services
Pinecrest Queensway Employment Services are still providing a full range of services during this time, including employment counselling and workshops. Services are open to clients all over Ottawa, not just in the west end. Individuals can book an appointment via phone: 613-288-3880 (voicemail), email: or online here.
 Eggcelent Egg Colouring
Looking for a fun Easter activity for the whole family?
Watch Maria, a Carlington ECDW, show you how to paint eggs at home!

Parent & Child

Carlington CHC Parent-Child Programs and Services
All Carlington EarlyON playgroups and parenting groups are suspended until further notice.  Well-Baby Drop-In program features a modified format.  Support available by phone or one-on-one appointment. For more information call the main line at 613-722-4000 and sign up for the Carlington CHC EarlyON newsletter for regular updates, ideas and activities to do with your children to make the most of this time at home.

Carlington CHC EarlyON YouTube Channel
Stay connected and tune in to our very own YouTube Channel where Carlington staff share stories, songs, activities, arts and crafts. Walk through the woods with Maria, sing along to Old McDonald Had a Farm with Anisa, and listen to Wake Up, Farm! with Rafal. Click here to visit the YouTube channel.

Annavale Headstart YouTube Channel
Join the Annavale staff as they sing songs, read stories, play games and activities to help children learn and grow while they have fun! Every day there is new content. Click here to visit the YouTube channel.

Scholastic Learn at Home
Even when schools are closed, you can keep the learning going with these special cross-curricular learning journeys. Every day inclused four separate learning experiences, each built around thrilling, meaningful story or video. Kids can do them on their own, with their families, or with their teachers. Just find your grade level and let the learning begin! Click here to visit website.

Telephone Support Line
Due to the decreased face-to-face support in the community related to COVID-19, Ottawa Public Health has established a telephone support line for families of babies, up to 3 months. Speak directly with a public health nurse. Seven days a week, from 9:00am to 3:00pm. Call 613-580-2424 ext 23774. Click here for more information.

Youth & Teens

CCHC Youth Programs
The Carlington CHC Youth & Teen programs are closed until further notice. Support is available by phone. Please call 613-722-4000 for more information.

Kids Help Phone
Kids Help Phone is a confidential 24/7 telephone and text service offering support, professional counselling, information and referrals. Offered in English and French. Text CONNECT to 686868 or call 1-800-668-6868. For more information, click here.


A Friendly Voice
This telephone friendly visiting line for seniors is designed to provide an option for those who may be feeling lonely or isolated. Volunteers can assist by providing contact information for local services and resources for seniors. Call 613-692-9992 or 1-855-892-9992. Click here to visit the website.

Extended Hours - Pharmacies and Grocery Stores
A growing number of grocery stores and pharmacies are offering their first hour of shopping to seniors and people with disabilities. Call you local store to confirm operating hours.

Senior's Centre Without Walls
Offered through the Good Companions, Senior's Centre Without Walls is a free interactive telephone-based program that provides a rich line-up of health-related information from professionals in the community, later-life learning   opportunities, participation in brain-stimulating activities, and most of all, the space to create meaningful friendships and community for those who may feel  isolated. Call 613-236-0428 ext. 2323 or click here for more information.

Urgent Transportation
Working with other non-profit organizations, the Good Companions and Champlain Community Support Network are coordinating urgent transportation to medical appointments, assessment centres, and food centres/grocery stores for those with financial constraints, transportation difficulties, and/or health and mobility issues. Services can be accessed by contacting Good Companions website here or by telephone at 613-236-0428.
Administrative Assistant - Primary Health Care Team
Full-time, Permanent. Application deadline is April 10, 2020.
Click here for more information.
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