📢 A collective call to action: let’s do something different in government. (Because it’s riskier not to.)
Service delivery in government is a risk because it requires us, as public servants, to do things differently than they’ve been done in the past. That unknown is scary.
But often, the biggest risk is to not do anything differently. Because if we’re not changing something, one thing, we’re holding back bigger change.
In this issue, we talk about tangible ways to see that change. We know that usable, adaptable, and resilient systems don’t emerge whole from a grand plan — they’re the result of small changes, building, and learning.
Roadmap to better government services
Earlier this year, we published a roadmap in response to a challenge to “digitize all public-facing federal services by 2025.”
We didn’t propose to build specific things, solve specific problems, or improve specific services. The roadmap is a guide to improve how we design and deliver services together. And that starts with small changes.