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A buzzword is a word or phrase that is popular, but loses meaning with overuse or if used incorrectly. Digital government has a lot of them. 

If your goal is to make an impact, it’s important to get to the root of buzzwords: understanding not just their definitions but the intentions behind them. What do these words look like in practice and why do they look like that?

In this issue, we’re sharing resources that we’ve used to help us cut through the noise and ground our work in the principles behind the buzzwords. 

Illustration of a bookshelf of hardcover books inside of a computer screen.

Digital government reading list

We get asked for suggested reading materials on digital government topics often. So we’ve put together online resources (that we’ve found helpful in our work!) to act as an introduction to digital service delivery.    

In this reading list, we share resources on:

  • Creating digital organizations

  • Implementing modern technology

  • Digital procurement

Illustration of two people referencing a product evaluation to check if their service is on the right track.

When is “ready” really ready?

Like other digital delivery organizations, we work in cycles. Each cycle serves a purpose that preps us and provides enough research, testing, and iteration to move us to the next cycle. 

In order for us to know if we’re ready to move on and if we're meeting intended goals, we measure and evaluate the state of our service at each phase. Here are the criteria we use to know we’re moving in the right direction.

Three screenshots of the same screen with a title and paragraph of text. The first has one word in the title selected.The second has the whole title selected. The third has the title and the paragraph selected.

Quick tips: Selecting text

When you’re working with text, you may need to edit specific words, paragraphs, or the whole thing. Instead of clicking and dragging to select the text you want, here are some quick ways to do it:

Select a word.
Double click on the word.

Select a paragraph.
Triple click a word in the paragraph. 

Select everything on the page. 
PC: Control + A 
Mac: Command + A

In the community:

Digital Ethics Workshop
March 4-5, Ottawa

IPAC 2020 National Leadership Conference

March 9-10, Toronto

Code for Canada Summit
March 10-11, Toronto

Code for America Summit
March 11-13, Washington, DC

Digital Executive Leadership Program
March 23-27 (Cohort 6)
or June 1-5 (Cohort 7), Ottawa

The GDS Academy 
YouTube page 

Work with us!

Interested in leading a dynamic team? 

We're looking for a Head of Software Development. If you think this could be you, apply to join the team.


In partnership with Shared Services Canada, Treasury Board of Canada Secretariat launched a new Twitter account to share Digital Government news from within Canada and in the international community. Follow them to stay up to date with all things digital government.

We want to hear from you, eh?

What parts of this newsletter did you like most? Is there anything you'd like to see that we haven't talked about?  Let us know.

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Canadian Digital Service · Government of Canada · 219 Laurier Ave W · Ottawa, ON K1P 5J6 · Canada