How a service is designed can impact how many people are able to use it.
In this issue, we’re sharing some recent examples of how design has helped us make services more accessible and internal workflows more effective.
Making a stressful time easier with content design
In many provinces and territories, healthcare workers will provide a one-time key to someone to enter into COVID Alert at the same time they tell that person they've tested positive for COVID-19. It’s an important interaction to make sure people can notify others of exposures, but it’s also a very stressful one.
In this blog, we talk about how we’re using content design to communicate the one-time key to patients in a more accessible way during this stressful time.
How a design experiment improved our team collaboration
In September 2019, a new designer joined the CDS team. He noticed an area of improvement for the design workflow, so tried playing around with new tools to make the process more collaborative. Turns out, this experiment was a successful one.
Read about how three designers and researchers started trying out a design tool, and why it has since grown to be used by more than 30 CDS designers, researchers, and developers across multiple teams - including those that worked on COVID Alert, Notify, and the COVID-19 benefits finder.
Since it launched in July, COVID Alert has gone through a series of improvements. This is thanks to people who shared their feedback about the app - what they found confusing, what they liked, or what they felt it was missing.
We want to continue to make the app better for everyone. But we need your help.
Sign up to take part in future testing and research. Your feedback will directly impact the usability and accessibility of COVID Alert.
All people in Canada are encouraged to participate. This includes:
Healthcare workers
People using assisted devices
People who don’t have the app
People who live outside of major cities
People whose first language isn’t English
Depending on the specific study, you may be eligible for compensation when you participate.
