Keep Calm and Support On
Customer support over the last year has been a challenge, to put it lightly. We've all had our own stress but also had to manage the stress of our customers. People tend to be less flexible and more irrational. It's challenging to provide A-grade support 100% of the time 😵
There's been a shift. What makes it harder to deal with is the fact it's nobody's fault. This month I wrote about how it isn't easy to be on both sides of the ticket.
I also delve into our product demo setup. The first is about how we avoid product demo calls and instead replace them with an on-demand video. The second is about how I found myself procrastinating while trying to rerecord that exact demo video.
See you next month! 🤗