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The weekly newsletter filled with unfiltered stories and opinions on happiness,
support, and self-improvement.

📖 The Latest From The HelpDocs Blog



The Game of Show and Tell


The past couple of weeks have been a weird and wild ride. Not least because we’ve finally started venturing into the wonderful world of knowledge base software demos.

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📚 What We're Reading




Customer-Centric Strategy: Definition and Benefits


Being customer-centric is more important than ever before. The internet levels the playing field for feedback on how businesses treat customers. With review sites, social media, screenshots, live streaming, and mobile video, a business can’t hide from a bad customer experience.

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Why We Don’t Call Them ‘Support Tickets’


Support tickets, customer service ticketing systems, help desk tickets — these terms are ubiquitous in the customer service software landscape. And most of the support software on the market uses “ticketing” to describe what their help desk does, because … that’s just what it’s called.

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4 key learnings about customer success from Guru Empower


Guru Empower 2019 was jam-packed with learning. With presentations from leaders of customer-facing teams, entrepreneurs, and even an NBA basketball star, this two-day conference taught us many lessons about knowledge sharing, building a business, and of course, individual empowerment.

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Our journey to staying present: Join us in the #ScreenTimeChallenge!


We all know the feeling: you have a spare two minutes, pull out your smartphone, and before you know it, 25 minutes have passed. Connecting us all — yet also making us more distant than ever — smartphones are an undeniable problem in our society today.

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