Monopoly, Negronis, and Knowledge Bases

Last weekend my partner and I sat down to a game of Monopoly (I chose the cat obviously) with a side of Negroni 🍸🎲

Luckily I'm pretty well informed about playing Monopoly (I spent way too many hours playing it as a kid) and didn't need to crack out the manual. You might be confused why I’d mention this.

In this edition's featured post our friend Mercer writes about writing better docs by getting inspired by board game manuals. Interestingly board game manuals and Knowledge Bases have quite a bit in common.

We also take a deeper look into the difference between a Wiki and a Knowledge Base. Like frogs and toads they tend to get mistaken for one another but they're pretty different and have distinct characteristics.

There's plenty to read in this edition of Bookmarked. Enjoy and see you next time 🙌

P.S. We’re hiring if you’re interested in a role here at HelpDocs

Jarratt Isted
Education at HelpDocs

Starting a Career as a Technical Writer

Looking to learn about how to become a technical writer? Here's my first-hand experience going from beginner to full-time technical writer.

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Things I Learned about Writing Knowledge Base Articles from Reading Board Game Manuals

Board games and customer support documentation have more in common that you’d think. Here’s how I write better docs inspired by board game guides.

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What's the Difference Between a Wiki and a Knowledge Base?

The differences between Wikis and a Knowledge Base are like a frog and toad. They're both similar but have very contrasting differences.

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How We Updated 275 Knowledge Base Aricles in 3 Days

Learn how we updated hundreds of knowledge base articles by getting organized beforehand.

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How to Start Understanding Your Knowledge Base Analytics

Learn how to start reading analytics and go from understanding whether traffic is going up or down to answering real questions.

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Stay awesome ✌️

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