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The weekly newsletter filled with unfiltered stories and opinions on happiness,
support, and self-improvement.
Matt here to tell you what to expect from this week's edition 👋
Hey 👋

It’s been a super adventurous week for us all at HelpDocs. And it’s been a week filled with a lot of reflection.

For me, this meant taking a look at what we’ve been doing in Education and our very standoffish approach to marketing.

In this week’s post I dig into how our opinion on how we approach marketing is changing. I look at how the experience of the past few months has influenced our approach to education, customer support, and even a little on the product development side.

I’ve dropped in a couple of neat articles below too.

We, and by we I mean Jake, were also included in Front’s Guide to Strong Internal Comms alongside reps from Drift, HubSpot, Guru, and Bonusly. I’ve included a link below too and would love to know what you think.

See you next week 👀
Matt

PS: We’re still hiring on the Dev team.
Take a look: https://www.helpdocs.io/jobs

📖 From the blog



Reassessing Opinions


Strong opinions, loosely held is a statement that sticks at the core of the HelpDocs culture. We’re all super opinionated. But it’s rare for us to so vehemently protest or refuse to yield on something when presented with a better option.

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📚 What We're Reading




Live Chat: Is It Here to Stay? 23 Marketers Weigh In


Live chat plugins have become an increasingly popular tool for customer service and sales. Thanks to Google and digital voice assistants, people are used to having their questions answered and problems solved almost instantly.

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🦄 More Awesomeness ✨

Check out Front's Guide to Internal Communication for tips and templates from a bunch of awesome companies... us included 🦄✨
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