ACIL Customer Quality Service Award
The 2017-2018 ACIL Customer Quality Service Award is underway! This is the ninth year for this newly designed program for the laboratory industry. The Customer Quality Service Award was started in 1996 by the Environmental Sciences Section and expanded in 2008 for the Food Industry Section. Now this program is open to all laboratories!
Average group performance in several categories such as, quality, service, value, timeliness and overall satisfaction will be communicated to the interested public and comparisons made, where possible, with industry and government norms. The objective is to clearly differentiate program participants as a group from non-participating labs.
In October 2017, at the ACIL’s Annual Meeting, the ACIL Board will provide a Special Recognition Certificate to the top one-fifth highest scoring laboratories in each of these areas: Timeliness and Overall Customer Satisfaction.
We welcome and encourage your participation. Our program is a unique complement to other means your laboratory may have to assess the quality of its performance. Go to www.acil.org for more information.