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A Note from Charles Stiles

Welcome to 2018! I am honored to serve as the MSPA Americas president for the next two years. Our amazing board spent two days last week planning for the upcoming year. We are working to grow our revenue by increasing membership, sponsorships, advertising and evaluator certifications; retain our core values while expanding our offerings and creating diversification by including all companies in the CXE space, and not limit ourselves to MSP’s only; offer more value to our members and become the number one resource for CXE measurement; and welcome change and be creative in how we are going to evolve as an industry and as an association.

I challenge you to join a committee and get involved. Read more.

MSPA is Now the Mystery Shopping Professionals Association

As of January 1, 2018, MSPA now stands for the Mystery Shopping Professionals Association. This change reflects the evolving business practices of members and the marketplace, as well as the need of the association to adapt to these changes.
To accompany the name change, the Global Advisory Board has implemented new brand standards. Click here to access the logos and how to use them. When you are updating your signatures and websites, please be sure that all references to North America are removed. We will be reviewing corporate websites by end of the quarter to be sure the proper changes have been made.

MSPA Americas Welcomes New Board of Directors

MSPA Americas is pleased to announce its 2018 Board of Directors.

The 2018 MSPA Americas Board of Directors includes:

President: Charles Stiles, President, Business Evaluation Services
Vice President: Angela Megasko, CEO and Founder, Market Viewpoint, LLC
Treasurer: Joe Kromer, Director of Research Services, MaritzCX
Immediate Past President: Michael Mershimer, President & COO, HS Brands International
Director at Large: Juan Charana, President/Managing Partner, Consumer @ Inc.
Director at Large: Jane Edwards-Hall, Senior Vice President, GfK Mystery Shopping, USA
Director at Large: David Hartley, President and Chief Executive Officer, Elite CX Solutions
Director at Large: Sam Hersey, COO / GM (Co-Founder), The Consumer Insight
Director at Large: Paul Ryan, President, Secret Shopper

Be the Change you Want to See and Become a Driving Force in MSPA!

Honing your Leadership Skills …Building Your Personal Network …Engaging in Industry Dialogue …You’ve Become a Member – Now Make the Most of your MSPA Membership.

Your MSPA membership offers the best opportunity to be engaged and involved in change in the mystery shopping industry. Joining a committee whose purpose is one that has meaning and passion for you will allow you to create changes that can benefit the growth of your company … and the entire industry. With a new year upon us, there is no better time than NOW to get involved and begin serving. We are rolling out new committees to drive change and bring value to your membership. Your help is important to the strength and growth of MSPA.
There are many committees or task forces on which you can serve. Each committee is overseen by a board member, and the workload is divided up among various committee members. No one person has to do it all so we need your help. Click here to step up and volunteer for this year!
Copyright © 2018 MSPA Americas, All rights reserved.

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