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In This Issue

By the Numbers

As of 7/2:
133 Provider Company Members
7 Associate Members
47,242 Evaluators

5,725 Facebook Followers
4,285 Members of IC Facebook Group

Keep Up With Us


ShopperFest 2018

ShopperFest 2018 has gone down in history as one of the best events with a great turnout, especially those in Texas. Thank you for sharing the event with your database, attending by sponsoring or presenting and donating door prizes for the evaluators. An evaluator said:

“[ShopperFest was] an incredible weekend of learning and growing with knowledgeable educators, whose sole purpose is to help me succeed! Not only that, but the willingness of my fellow shoppers to share their own experiences, as well as listen to mine, was simply overwhelming!! I look forward to seeing everyone again next year!!”

Registration is open for ShopperFest 2019 in Pittsburgh. Go ahead and urge your evaluators to register. The $125 discounted rate will be around for a few months and sessions/speakers will be announced in the winter!

Save the Date for CXE³ – October 10-12 in Cleveland

10 Fun Facts About Cleveland You Never Knew Were True 
  1. The first shopping mall opened in Cleveland.
  2. Cleveland is the birthplace of Superman.
  3. The modern golf ball was invented in Cleveland.
  4. Rock and roll was coined in Cleveland.
  5. Many inventions have come out of Cleveland.
  6. Many celebrities were born and raised in Cleveland.
  7. Your favorite movie might have been shot in Cleveland.
  8. Cleveland is a typo (sort of).
  9. The Cuyahoga River, or "the river that caught fire."
  10. Cleveland is internationally recognized. 
There is a lot to learn about Cleveland, and interesting facts like this only begin to scratch the surface of the city’s vibrant history.

Source: 10 Fun Facts About Cleveland You Never Knew Were True
Don't leave without: Figuring out that Cleveland actually does rock (and no, you won't run into Drew Carey). It's the Midwestern city at the butt of 80% of fictitious origin-story jokes, but it doesn't really care that it's misunderstood -- because while you were snickering, it was building up a bevy of culture without running up costs like larger cities. It has the Rock and Roll Hall of Fame (fun tip: if you're in a band, bring a physical copy of your music -- you'll get in for free), a stunning new art museum, and a world-renowned orchestra. Walk pockets of town -- Lakeview, Ohio City, Tremont, and, perhaps the most literal and longstanding example, Coventry -- exploding with new energy and old charm in tandem.

Source: The 25 Best US Cities to Spend a Weekend


Webinar – July 18th 

There’s been a lot of buzz about crowdsourcing. If you’re a fan of network TV, you may have watched “Wisdom of the Crowd,” a show about a tech innovator who creates a cutting-edge crowdsourcing app to change how crimes are solved. Can it be that this technology will also change our businesses and industry? So, just what is crowdsourcing? How does it work? If you want answers to these questions and more this webinar is for you!
Click here for more information and to register.

Legislative Message

Is your corporate address in Arizona, California, Connecticut, Florida, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Ohio, Texas or Wisconsin? If so, you should have received a message from MSPA Headquarters on Friday asking you to contact a US Representative about the Harmonization Bill (H.R. 3825). If you did not receive the message, please contact Sarah Saar and one will be sent to you.

Elite Status

The MSPA Elite program is an awards program designed to recognize member companies that demonstrate their distinguished leadership and support in advancing the goals and objectives of MSPA Americas. These are the leading companies who are shouldering the advancement of the customer experience industry through active involvement in MSPA Americas. If you were engaged with ShopperFest, you have met one of the criteria. For more information, click here and be sure your submission is entered by September 15th. Don’t miss out on the July webinar and fulfill one of the required criteria!


MSPA Asia/Pacific Conference
The 14th Annual MSPA Asia/Pacific Conference will be November 13-15 in Dubai. Click here for the registration form.
MSPA Communities
This is the platform for you, the providers, to share and garner information from other providers. Access the Communities here. "The MSPA Communities is a great outlet for contacting other providers and having access to my counterparts from all over. I will definitely be posting my next question there!”

Advertising through MSPA
See your ad here! If you have been considering advertising on the MSPA website or in The Minute, now is the time! Rates are lower than previous years and reporting has been expanded. Michelle Romero at MSPA Headquarters is ready to take your call or email. Don’t miss out on these opportunities!
Branding Reminder
Don’t forget to update your company websites and email signatures with the new MSPA name and branding. To get the new logos, click here. Please be sure that all references to North America are removed.
Do You Do Business in Europe?
The EU General Data Protection Regulation (GDPR) was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. The key articles of the GDPR, as well as information on its business impact, can be found here.
Copyright © 2018 MSPA Americas, All rights reserved.

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