Introducing CHANGE! The Way You Change. Pre-order here
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CHANGE! The Way You Change 
5 Roles of Leaders Who Accelerate Business Performance


Welcome to the first Change the Way You Change newsletter. You may be a current or former client, a new or old colleague, or simply a friend of the firm. However we know each other, we are excited to be in touch with you on a more regular basis to share what we are doing and learning. Our goal is to share valuable content about how to accelerate business performance through change, share ideas about how to lead change, and to keep you in the loop about what we are doing with clients.

We hope you find something of value here, and we look forward to your feedback.


Our new book “Change the Way You Change: 5 Roles of Leaders Who Accelerate Business Performance” comes out next month. Below is the press release that was recently sent to book sellers and bloggers describing the book. 

“As one who has known and worked with Kendall and Tony for over 20 years, I highly recommend this wonderful book! . . . They are truly trusted advisers of great insight, skill, and perspective. I’m confident this book will become one of your favorites not only for you but for your key leaders and managers as well.”
- Stephen M.R. Covey, from the foreword
The ability to accelerate organizational change is arguably the most important role of a leader, yet one of the least understood. While individual leaders may excel at creating long-range strategy or executing short-term plans—skills they acquire through innate ability and experience—few have mastered the art of getting people to change the way they approach their jobs.

“To be effective, leaders need to first become committed to the change themselves, then champion it through effective, focused communication,” say management consultants R. Kendall Lyman and Tony C. Daloisio. “Leading change is an inside-out endeavor first,” they say. “Leaders must push themselves to think and act differently—to be the change they expect in others. Then leading change becomes an outside-in adventure. As the leader grows, so too does the change.”
Accelerating Business Performance by Changing the Way One Leads Change
Pre-order here
CHANGE THE WAY YOU CHANGE! shows how to manage and blend the five roles of great change leaders to create and shape the future state of an organization:
  1. Focus
  2. Align
  3. Engage
  4. Lead 
  5. Sustain
When these roles are played well, it shifts how leaders think and talk about change, approach change, and elevate what they do as a leader of change. “It’s critical that change leaders get both the technical solution right and help other leaders, managers, and employees want it,” say Lyman and Daloisio. “When employees are committed to change and the organization is aligned to reinforce that commitment, transformations are accelerated. Sustainable change only happens when individual, team, and organizational transformation happen concurrently.”

The need to engage employees in the process is one of the most important yet overlooked leadership roles. Many leaders would rather default to the nuts and bolts—process modifications, policy updates, detailed presentations, Gantt charts—than patiently guide employees through what the authors call the “Emotional Cycle of Change.” But ignoring the intimate work of engagement dooms the change to failure. Things don’t change until people do, so change must be personal, intimate, and emotional. “Great leaders work hard to get everyone to understand what, why, when, and how the change will happen,” say the authors. “They apply change principles consistently at all three levels of the organization—individual, team, and organization.”

The methods in CHANGE THE WAY YOU CHANGE! are proven, practical and can be replicated. Whether novices or veterans of change, readers will learn how to change the way they change in order to accelerate change in their teams and companies.

About the Authors

R. Kendall Lyman is a founding principal of The Highlands Group, a firm specializing in strategy, organizational change, and leadership development. He helps leaders around the world to navigate change, improve employee engagement, and transform culture. He has consulted with a wide array of organizations ranging from Fortune 500 to small and midsize firms. He has worked across diverse industries such as oil and gas, lodging, government, and manufacturing.

Tony C. Daloisio is Founder and CEO of Charter Oak Consulting and a principal of The Highlands Group. He specializes in consulting with CEOs and their teams to build capability, implement strategy, and support major change. He has extensive experience coaching senior executives and executive teams to effectively transform their business. He has worked with leaders from Emory University Health Care, New York Life, the US Social Security Administration, and others.

For more information, please visit

You can find the book on Amazon at

The Highlands Group and Charter Oak Consulting Group are alliance partners. Both are management consulting firms that specialize in strengthening individual and organizational performance. We partner with clients in Government, Fortune 500 companies, and not-for-profit organizations. Our consultants have masters and doctoral degrees in business administration, organization development, counseling, adult education, and related fields. We have taught and held leadership positions in private and public institutions. We integrate our Consulting, Leadership Development, and Change Management services to provide full-solution responses to our clients’ needs.

For more information, visit and

“The first challenge in any change effort is getting our leadership team fully committed to the future vision and too often we find ourselves “getting the results that we are perfectly designed to get”! Kendall and Tony have gone beyond the ADKAR model with a practical framework and real world examples that get to the heart of change management. From chartering and alignment to keeping score and building accountability, Change! The Way You Change provides exactly what is required to confidently transform your business for the better.”
Douglas R. Guthrie, Senior Vice President, Comcast
Copyright © 2017 The Highlands Group, All rights reserved.

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